Shipping & Delivery

Shipping is free for all downloadable products as long as an email is provided. Downloadable products are received via email so please be sure to check your email address is correct before completing check out.

We offer free shipping to the UK only. We also ship to other international destinations; however this will incur an additional charge which is detailed below.


Shipping Cost

Shipping Time (standard orders)

UK (includes England, Scotland, Wales and Northern Ireland)

Free Shipping

3-5 days



3-7 working days

Zone 1 (Includes North America, South America and Africa)


5-7 working days

Zone 2 (Includes Australia and New Zealand)


5-7 working days

Please see table below for further breakdown of zones.

Orders are shipped Monday-Friday. Please allow 2-3 business days for your order to be processed. Once your order has been processed the estimated delivery time is detailed in the table above. Please note you can check the status of your order on our website once the tracking number becomes available.

Customer satisfaction is important to us and whilst we will do our best to provide accurate delivery estimates, this can be longer due to unforeseen weather, delivery reroutes or during busy periods (including high sales volumes). Please expect delivery to take longer in such situations. Please note that Health Aura cannot be held liable for any parcels that are lost or stolen after delivery, or as a result of any specific delivery instructions left for the carrier.

International shipments may be subject to duties and customs fees, import taxes, which are charged once your package reaches the country of destination and are the responsibility of the recipient.

Once you’ve placed your order the product is automatically sent to our warehouse for fulfilment, and prepared for shipping. If you find you have received a faulty item, please email us at and refer to our returns policy.

Please note we cannot be held responsible for any mistake in shipping address. We are unable to accept any responsibility for items that are lost or damaged in the post.

If you are in the process of moving, we suggest contacting your local post office about delivery options in your specific area. At Health Aura, we are not liable for any parcel that is listed as Undelivered, or that is returned to sender due to changed shipping information.

We will issue refunds only for products that will not ship to certain countries/regions.



World Zone 1

World Zone 2

  • England
  • Scotland
  • Wales
  • Northern Ireland
  • Albania
  • Denmark (EU)
  • Kyrgyzstan
  • Russia
  • Andorra
  • Estonia (EU)
  • Latvia (EU)
  • San Marino
  • Armenia
  • Faroe Islands
  • Liechtenstein
  • Serbia
  • Austria (EU)
  • Finland (EU)
  • Lithuania (EU)
  • Slovakia (EU)
  • Azerbaijan
  • France (EU)
  • Luxembourg (EU)
  • Slovenia (EU)
  • Azores (EU)
  • Georgia
  • Macedonia
  • Spain (EU)
  • Balearic Islands (EU)
  • Germany (EU)
  • Madeira (EU)
  • Sweden (EU)
  • Belarus
  • Gibraltar (EU)
  • Malta (EU)
  • Switzerland
  • Belgium (EU)
  • Greece (EU)
  • Moldova
  • Tajikistan
  • Bosnia Herzegovina
  • Greenland
  • Monaco (EU)
  • Turkey
  • Bulgaria (EU)
  • Hungary (EU)
  • Montenegro
  • Turkmenistan
  • Canary Islands
  • Iceland
  • Netherlands (EU)
  • Ukraine
  • Corsica (EU)
  • Irish Republic (EU)
  • Norway
  • Uzbekistan
  • Croatia (EU)
  • Italy (EU)
  • Poland (EU)
  • Vatican City State
  • Cyprus (EU)
  • Kazakhstan
  • Portugal (EU)
  • Romania (EU)
  • Czech Republic (EU)
  • Kosovo

Covers all countries, not defined as being in Europe or World Zone 2.

World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.

  • Australia
  • Belau
  • British Indian Ocean Territory
  • Christmas Island (Indian Ocean)
  • Christmas Island (Pacific Ocean)
  • Cocos Islands
  • Cook Island
  • Coral Sea Island
  • Fiji
  • French Polynesia
  • French South Antarctic Territory
  • Keeling
  • Kiribati
  • Macao
  • Nauru Island
  • New Caledonia
  • New Zealand
  • New Zealand Antarctic Territory
  • Niue Island
  • Norfolk Island
  • Norwegian Antarctic Territory
  • Papua New Guinea
  • People's Democratic Republic of Laos
  • Pitcairn Island
  • Republic of Singapore
  • Solomon Islands
  • Tahiti
  • Tokelau Islands
  • Tonga
  • Tuvalu
  • US Samoa
  • Western Samoa