We do not allow returns for ALL of our downloadable products. Please be sure to select the right eBook when completing check out.
In the unfortunate scenario where you have found you have received a faulty or defective accessory item from us, we want to make things right! Please contact us at firstname.lastname@example.org providing the following:
- Photo/s or a video of the incorrect or defective item
- Order number
When sending the product back to us, it must be in the same condition you received it in and in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and any next steps if required.
Please note we will only review such requests if notified within 7 days of receiving your order. After 7 days of receipt of your product, unfortunately we cannot offer you an exchange.
Please be advised we will only offer a refund if we are unable to exchange the original product for an identical product.
We will cover returned shipping costs if we find that we are at fault and will instruct you on how this can be done. Please ensure you obtain proof of postage.
We are unable to accept any responsibility for items that are lost or damaged in the post. You must ensure that your items are securely packaged, and obtain a proof of posting for returning items. Please allow at least 14 days for your goods to reach us dependent on your method of postage.
Please be advised if returning goods without our authorisation prior to shipment, we reserve the right to return the goods to you at your cost and will not cover shipping costs in this instance.
If you have been given the option for a refund, please note it may take 7-10 business days before your refund appears on your bank statement. If you do not see your refund populate into your bank account, please contact your bank first. The time taken for your refund to be received is dependent on your bank and their policies’. If you have done all of this and you still have not received your refund yet, please contact us immediately.